Airport News Japan

In-Flight Interpreters on ANA Int'l Routes Connecting Haneda, Narita, Kansai and Chubu with Taiwan and South Korea

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ANA's new in-Flight Interpreter in the new uniform.

On April 16, "In-Flight Service Assistants" will begin duty on All Nippon Airways Co., Ltd. (ANA) routes connecting Japan with Taiwan and South Korea.

The assistants are part of the airline's measures to improve in-flight service by strengthening its ability to handle passengers in languages other than Japanese. One cabin attendant on each flight will be able to interact in the official language of each country to provide interpreting services in the cabin as well as give general information and in-flight announcements in the passengers' native language. The assistants will wear different uniforms from other attendants so that they will be easily identifiable by passengers.

The assistants will be serving on the following flights:

Haneda - Taipei Songshan (2 daily round-trip flights)

Narita - Taipei Taoyuan (1 daily round-trip flight)

Haneda - Seoul Gimpo (2 daily round-trip flights)

Narita - Seoul Incheon (1 daily round-trip flight)

Kansai - Seoul Incheon (1 daily round-trip flight)

Nagoya - Seoul Incheon (1 daily round-trip flight)

The assistants had already been serving on the Narita-Taipei Taoyuan flight in 2009 and 2010, but now the service is being renewed and expanded to other routes. Assistants on some flights will begin duty on April 17 or 18.

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