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Narita Using iPads Installed with Original Multilingual App for Traveler Information Services

Narita Using iPads Installed with Original Multilingual App for Traveler Information Services

Staff assists passengers with iPad.

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On June 11, roving help desk staff patrolling Terminals 1 and 2 at Narita International Airport began using iPads to provide traveler information services.

Narita is using the tablet to complement the traditional system of providing information at the airport's information counters. Airport staff can now provide the latest information on-the-spot to answer travelers' questions, anywhere in the terminals. In addition to flight info, train and bus departure and connection schedules, airport and Tokyo hotel details and lost and found info, they can also provide guidance aided with photos and maps of airport stores, services and other facilities.

The iPads are also installed with NariTra, the multilingual app the airport produced last January. Narita says this lets staff respond to Chinese and Korean-speaking travelers in their mother tongues.

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