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ANA Haneda Ground Staff Get Smartphones to Replace Radios and Coordinate Duties More Efficiently

ANA Haneda Ground Staff Get Smartphones to Replace Radios and Coordinate Duties More Efficiently

An illustration of the workflow change with smartphones for ANA ground staff.

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All Nippon Airways Co., Ltd. (ANA) gave its Haneda Airport ground staff smartphones on February 26. These will replace the radios they had used to communicate while on duty.

By replacing the radios -- an essential tool for airport ground staff -- with advanced smartphones, the airline is implementing this "operational innovation" to improve work efficiency. The radios meant the staff had to coordinate using only one-way voice communication, but the smartphones allow up to 200 people to talk simultaneously as well as exchange information in the form of text and images. They also make it easy to share information with all other staff by sending it to all of them at once.

The staff are using NTT DoCoMo, Inc. devices and the telecom company's Voice Meeting feature. Used in combination with various other apps, they can provide detailed and timely service to travelers upon arrival such as local traffic conditions and information about the airport terminal.

An ANA spokesperson said that this operational innovation came from an idea suggested by a member of the airport's ground staff. "It will result in better quality for operations and customer service, as well as cutting administrative costs."

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