More Services for Chinese Travelers at Kansai Int’l - Introduction of “Telephone Interpreting” and More

More Services for Chinese Travelers at Kansai Int’l - Introduction of “Telephone Interpreting” and More

Kansai International Airport departure lobby.

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Since August 9, Kansai International Airport in Izumisano, Osaka Prefecture has expanded services for Chinese travelers visiting the airport, introducing a telephone interpreting information service and increasing the number of staff.

The interpreting service, Telephone Interpreting KIX Fan, is accessed through 190 telephone terminals set up at mostly all shops and information counters in the passenger terminal building and the Aero Plaza. Professional Chinese, English and Korean interpreters are on the other end of the line to communicate with foreign travelers at the airport, providing information and addressing their needs. The phones can be used from 8 a.m. to 8 p.m. (with some information counter phones available until 10 p.m.).

A new information desk specifically for Chinese travelers has also been set up at Hotel Nikko Kansai Airport, which is located at the airport, and a welcome board will be set up in mid-August. Chinese staff hired this year are being assigned to information counters and the hotel, while Chinese graduate school students have been invited to intern during the summer rush and thus upgrade their ability to serve travelers in Chinese.

An airport spokesperson commented on the subject, stating, “We’re improving information services for Chinese travelers at the airport, whom we expect even more of due to factors including the relaxation of rules for issuing individual tourist visas. We hope to be able to offer products and detailed travel info according to traveler needs and to make the airport increasingly convenient and accommodating to Chinese travelers.”