Centrair and 14 Others Win "Excellent Airport" Award from ACI

Centrair and 14 Others Win

Chubu International Airport (Centrair) terminal

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On November 1, the Airports Council International (ACI), a Swiss organization that researches and evaluates airport facilities and services, announced that it has selected Chubu International Airport (also known as "Centrair") for the Excellent Airport award (Director General's Roll of Excellence).

The award is a newly established evaluation system intended to further raise the quality of customer service of airports in general. The criteria determined by the ACI includes ranking within the top five for five straight years in the airport's category (size, region, etc.) in the organization's annual international airport customer service surveys. Fourteen airports including Centrair (the only one of the winners located in Japan) was selected from among 227 of the world's airports for their "particularly excellent customer service."

Other airports that received the award are Incheon (South Korea), Hong Kong, Abu Dhabi (U.A.E.), Austin (U.S.), Dallas/Fort Worth (U.S.), Dubai (Qatar), Durban (South Africa), Halifax (Canada), Johannesburg (South Africa), Ottawa (Canada), Porto (Portugal), Changi (Singapore) and Zurich (Switzerland). Incheon has ranked number one overall for five years running. Hong Kong, which handles over 40 million passengers a year, raised its rank in various categories.

For several years the ACI's evaluations have ranked Centrair highly for general quality, customer satisfaction and terminal cleanliness. "All the people working at Centrair aim to make the airport more convenient and will work hard to improve our customer-oriented service. Our goal is to be number one for providing customer service," said an airport spokesperson who commented on the award.